• Online Shopping: Experience the convenience to buy online using the Debit feature.
• Worldwide acceptance: Your card has global access to all Mastercard POS and ATMs, anywhere the logos for Mastercard and Cirrus are displayed.
• Contactless: Make your everyday purchases quick and safe, with just a tap, where the Contactless symbol is available. Contactless transactions can be up to ANG 100.00 or equivalent in other currency where no PIN is needed. A transaction above ANG 100.00 or equivalent in other currency will require a normal chip transaction with PIN. If you have reached your consecutive contactless limit of ANG 100.00, the POS terminal will request a Chip and PIN code. You can then start your Contactless transactions from zero.
• Get priceless specials on www.priceless.com
• Cash-back up to USD 50.00 with in-store purchase where applicable (abroad).
• Mastercard Global Service: 24/7 Customer Service assistance for any Mastercard benefit including Emergency Cash Advance, as well as assistance with locating nearby ATMs and help with account related questions.
• Purchase Protection with delivery: Provides reimbursement for theft and/or accidental damage of covered Purchases made in full with the eligible Mastercard account in stores and online*.
• Cellular phone protection: Provides reimbursement for Accidental Damage (cost of repair) and theft of a covered cell phone when the monthly bill is paid using the eligible Mastercard*.
• Concierge: Provides personal assistance including recommendations and reservations for dining, travel and entertainment*.
• MasterAssist: Covers medical expenses, emergency evacuation, repatriation of remains, hotel convalescence, emergency family travel costs, and more. Common carrier ticket must be paid in full with the eligible Mastercard*.
• Trip Inconvenience: Provides coverage for delayed or canceled trips when cancelled before they start. This coverage is in excess of common carrier’s liability coverage. Common carrier tickets must be purchased in full with the eligible Mastercard*.
• Luggage Protection: Provides coverage when checked luggage with the common carrier is delayed or lost in transit. Assistance to locate luggage is also available. This coverage is in excess of common carrier’s liability. Common carrier tickets must be purchased in full of the eligible Mastercard*.

*Terms and Conditions Apply

	Description of Benefits *	Mastercard Black
Mastercard Global Service	Provides 24 hour a day, seven day a week customer service assistance regards any Mastercard card benefit including Emergency Cash Advance (ECA),as well as assistance with locating ATMs and help with account related questions. Terms and conditions apply.	Included (ECA opt-in for issuers only. Contact your local Mastercard representative)
Purchase Protection with delivery	Provides reimbursement for Theft and / or Accidental Damage of Covered Purchases made in full with the eligible Mastercard account in stores or online. Coverage is also provided in case of non-delivery/and or incomplete delivery of the covered purchase. Terms and conditions apply.	60 Days, up to US $2,500 per event / up to US $10,000 per 12 months.
Cellular Phone Protection	Provides reimbursement for Accidental Damage (Cost of Repair) and Theft of a covered cellular phone when the monthly cellular bill is paid using the eligible Mastercard. Terms and conditions apply.	Included - Repair and Theft Deductible US $50 up to US $600 per event / Max of 2 events per year. Provides coverage for the Covered Cellular Phone associated with the primary / main line and up to two phones associated with additional / secondary lines.
Concierge	Provides personal assistance including recommendations and reservations for dining, travel, hotels and entertainment. Terms and conditions apply.	Included
MasterAssist	Covers medical expenses, emergencyevacuation, repatriation ofremains, hotel convalescence, emergency family travel costs, and more. Common carrier tickets must be purchased in full with the eligible Mastercard. Terms and conditions apply.	Included: for each cardholder, spouse or domestic partner and / or dependent children. Medical expenses: (International trips only) $50,000. Emergency evacuation - up to US $25,000. Repatriation of remains - up to US $25,000. Hotel convalescence per day - up to US $250. Return of dependent / elderly - up to US $25,000. Emergency Family Travel Cost per day - up to US $250 Comfort Class Return to Home Country (24hrs) - up to US $7,500 Hospital Cash - up to US $200. VIP Transportation Expenses - up to US $2,000. Home Health Aid - up to US $150. Cattery and Kennel - up to US $500.
Trip Inconvenience	Provides coverage for delayed or canceled trips when canceled before they start. This coverage is in excess of common carrier's liability coverage. Common carrier's tickets must be purchased in full with the eligible Mastercard. Terms and conditions apply.	Included for each: cardholder, spouse or domestic partner and / or dependent children. Trip Cancellations up to US $3,000. Trip Delay up to US $200. (over 4 hours of delay)
Luggage Protection	Provides coverage when checked luggage with the common carrier is delayed or lost in transit. Assistance to locate lost luggage is also available. This coverage is in excess of common carrier's liability. Common carrier tickets must be purchased in full with the eligible Mastercard. Terms and conditions apply.	Included for each:  cardholder, spouse or domestic partner and / or dependent children. Lost luggage up to US $3,000. Delayed Luggage up to US $600.

What is the difference between Mastercard Debit and the Maestro? 

• A Maestro transaction charges your current account and is final. A Mastercard Debit transaction puts a hold on your account for the purchased amount until the transaction confirmation is received after 2 to 3 business days. 
• Maestro may not be accepted globally whereas Mastercard Debit is accepted globally.
• With the Mastercard Debit card you can sign a chip-based transaction, while a Maestro always requires a PIN. *Note: For safety, it is not permitted to Swipe & Sign, however swipe with PIN is allowed. 

When I make an online purchase, what Billing Address should I use? 

Refer to the address you have linked to your Current Account. Make sure we have your latest address and ID information in our database for verification. * NOTE: These limits might be subject to change. In Bonaire and St. Maarten, the daily limits are the equivalent of the ANG in USD. 

What are my Mastercard Debit card’s daily limits in ANG? 

	Retail	Student	Corporate	Platinum
Online	ANG 2,500	ANG 1,000	ANG 2,500	ANG 2,500
ATM	ANG 5,000	ANG 2,000	ANG 10,000	ANG 5,000
POS	ANG 10,000	ANG 2,000	ANG 25,000	ANG 10,000

Report a lost or stolen card or PIN 

You must notify us AT ONCE if you suspect your card, card number, or PIN has been lost or stolen. The following options are available to you. 

• Call our Contact Center at (+599 9) 732-7070 to report a lost or stolen card, card number, or PIN. You can call us from Monday till Friday until 6:00 PM during our extended service hours. On Saturday and Sunday, you can call from 09:00 AM till 1:00 PM.
• You can also call Mastercard Global Assistance 24/7 at +636-722-7111 (or +636-722-8883 for Mastercard Debit Black) if you are abroad. 
  Customers in Bonaire can also call our branch at (+599) 717 2000 during office hours. 
• Customers in St. Maarten can also call our branch at (+1) 721 544 4744 during office hours. 
• Use our Text Banking* service to immediately Block your card, texting ‘Blockcard Lost’ (to block permanently) or ‘Blockcard Temp’ (to block temporarily) to ‘7000’ and follow the instructions in the text banking application. You need to be registered for this service. 
  * Text Banking SMS is only applicable for customers in Curaçao that have a UTS/FLOW mobile number. Charges for this service may apply. 
• Send us an email at customer.support@orcobank.com. One of our representatives will be happy to assist you.
• Last but not least, you can deactivate the current account in the New Orco Bank Online that is linked to the Mastercard Debit Card.

Apply for Text Banking

When do I use my Mastercard Debit Card?

Your current ATM card will continue to work until a later date. You can use both cards simultaneously without any problem, until further notice.

All ATM machines accept the Mastercard Debit Card. 

Not all POS machines are ready to accept the debit card. In these cases, please use your current ATM card. Please send an email to platinum.banking@orcobank.com indicating the merchant where you could not use the Mastercard Debit Card successfully. We will contact the merchant’s bank to resolve this issue as soon as possible.